At Fair Deal Furniture, we prioritize customer satisfaction and strive to ensure that you are pleased with your purchase. Please read our refund and return policy carefully to understand our practices regarding product returns and refunds.
No Returns or Exchanges
We regret to inform you that we do not permit returns or exchanges on any products once purchased. This policy is in place to ensure the highest quality and integrity of the products we deliver to our customers.
Manufacturer Damage
If you receive a product that has manufacturer damage, we will take the necessary steps to resolve the issue. Manufacturer damage refers to any defects or damages that occur during the production process or prior to delivery. To qualify for a return or exchange due to manufacturer damage, please adhere to the following procedure:
- Inspection Upon Delivery:
- Inspect the product thoroughly upon delivery.
- If you notice any manufacturer damage, please report it immediately to the delivery personnel and note it on the delivery receipt.
- Report the Damage:
- Contact our customer service team within 48 hours of receiving the damaged product.
- Provide detailed information about the damage, including photographs and your purchase receipt.
- Evaluation:
- Our team will evaluate the reported damage to determine if it qualifies as manufacturer damage.
- If the damage is verified, we will arrange for a replacement or repair of the damaged product at no additional cost to you.
Contact Information
For any questions or to report manufacturer damage, please contact our customer service team:
- Email: hd@ideal.co.tz
- Phone: (255) 710 – 222 – 444
- Business Hours: Monday to Friday, 9 AM to 6 PM
Note: This policy does not cover damage caused by misuse, mishandling, or normal wear and tear. It applies strictly to manufacturer defects identified and reported within the specified time frame.
We appreciate your understanding and cooperation. Thank you for choosing Fair Deal Furniture.